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MELBOURNE MOBILITY

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We service all scooters.

All our Mobility Scooters  come with:

Two Year Warranty

For the period of two years *, from the date of purchase of your Mobility Scooter from Melbourne Mobility, in the event of defective materials or workmanship, Melbourne Mobility will repair or replace at our option to the original purchaser any of the following components found to be defective by an authorised Melbourne Mobility representative.

  • Dash Assembly
  • Battery Charger
  • Potentiometer Assembly
  • Electronic Controller
  • Bearings
  • Bushings
  • Seat Swivel Mechanism
  • Rubber Components, excluding tyres
  • Plastic Components, excluding body
  • Armrests, excluding pads The warranty will also cover all the structural frame components, including fork, platform and frame.

Note: While charging batteries it is normal for the battery charger to heat up. Heat coming from the battery charger DOES NOT constitute a defect

Note: Items not listed above are not covered for repair under this warranty

Melbourne Mobility does not provide warranty on any of the following items which may require replacement due to the normal wear and tear of day to day usage:

  • Tyres and Tubes
  • Plastic Shrouds
  • Motor Brushes
  • Bulbs / Fuses
  • Brake pads
  • Upholstery
  • Armrest pads

This warranty also excludes the following:

  • Batteries (Please consult battery manufacturer for any implied warranty)
  • Loss or theft of components
  • Damage caused by:
    • Battery fluid spillage or leakage
    • Abuse, misuse, accident or negligence
    • Improper operation, maintenance or storage
    • Commercial use or use other than normal
    • Repairs and / or modifications made to any part without specific written consent of Melbourne Mobility
    • Exceeding the specified weight capacity of the unit
    • Accessories other than those supplied or approved by Melbourne Mobility
    • Failure to adhere to the product instructions contained in the Owner’s Manual
    • Acts of Nature, such as lightning strikes, etc
    • Circumstances beyond the control of Melbourne Mobility
    • Call out fees or freight costs if the product is not returned to the authorised dealer.
    • ANY PARTS ALTERED OR REPAIRED BY UNAUTHORISED PERSONS.

Frequently Asked Questions

    • This will depend on a number of factors.

      Firstly, Your height and weight will make a significant difference – so, whilst portable scooters are great for people needing  transport regularly they are not suited to large framed people or those wishing to travel long distances.

      There are portable scooters that do offer reasonable legroom and weight capacities . Smaller framed individuals may find many of the large size scooters too big for them to handle.

      In the end it comes down to assessing exactly what your physical needs are, your budget and where you intend to use the scooter.

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    • At Melbourne Mobility you can TRY BEFORE YOU BUY.

      We offer a free no obligation home demonstration on a selected model of your choosing to find the most suitable scooter for your needs.

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    • The smallest scooters will have a range of up to about 25 kilometres whilst the largest scooters can travel as far as 60 kilometres on one charge.

      However, as a general guide, most mid sized scooters will have a range of approximately 25-40 kilometres. These distances are based on travelling on flat ground with a standard load.

      The range will also depend on a number of other factors including the terrain, the level of incline, weight of user and the weather.

      In reality the vast majority of users never get close to running out of battery power in their day-to-day use.

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    • Melbourne Mobility provides a comprehensive training course once you have purchased a scooter.
      We go through the basics of electric scooter controls, use, care, and provide full safety training. We do this training at the time of delivery to ensure that you are familiar with the access and safety issues in your neighbourhood.

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    • In most situations, delivery of mobility scooters will be cost free in metropolitan areas and major regional centres. On rare occasions where the location is remote, there may be a delivery charge, open to negotiation with the store manager. Most home health equipment will be delivered by courier at a negotiated cost.

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    • Electric Scooters vary in price, just like cars – from as low as $1400 right up to $8000. Most people spend $3000 – $5000. As with all things, you get what you pay for. With us, Under $2000 will get you a small compact scooter. If you need something with plenty of pulling power for steep hills, higher speed, or payload capacity, you’ll pay between $2500 and $5000, depending on your requirements.
      Running costs can be seen in our Cost Comparisons chart below.
      Scooter vs Car (costs per year, 100kms per week)

      Car Scooter
      Registration $500 Nil
      Insurance $1000-$1500 $100
      Fuel $500-$600 $50-$60
      Servicing $300-500 $100
      Depreciation (over 5 yrs) $2000 or more $600-1200
      Batteries $50 $250

       

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    • Yes they are. If you compare the accident rates of electric scooters with vehicles, or even pedestrians, scooters come out way on top in the safety stakes.

      Mobility Scooters are designed for those that have some sort of impaired mobility, whether it is simply an inability to walk long distances or carry heavy packages, or because of the lack of local public transport, or because of some debilitating physical issue.

      They are designed for the safe transport of people along footpaths. Everything is automatic and is controlled by the finger throttle – acceleration, speed, braking, stopping, parking.

      The simplicity of the mobility scooters operation makes it easy and safe to control, and the low speed makes the possibility of serious accidents very unlikely.

      The fail-safe braking system defaults to standstill and almost all scooters can stop from full speed in the length of their wheelbase. Automatic braking on slopes ensures the scooter will only travel downhill at the selected speed.

      When you purchase a mobility scooter from Melbourne Mobility we include a comprehensive safety demonstration.

      We take you for a lengthy trial around your area to make sure you are familiar with all the safety hot spots in your locality and train you how to deal with any that come up.

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    • This depends on the size of the batteries(measured in amp/hours), the weight of the user, and the steepness of the terrain. The bigger the batteries the further the range. However, a mid sized scooter with standard batteries (around 35 amp hours) will normally go around 25 kms between charges with a 75kg payload on gentle terrain. Larger batteries will give the scooter a range of up to 45 kms. Don’t be fooled by claims outside these figures. Mobility scooter batteries reach their peak performance after about 20 cycles of charge and discharge. Please consult the notes about battery performance in the Specifications page for more information.

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    • All states vary in their regulations for mobility scooter registration. No motor car license is required anywhere, but the Queensland government requires a form of (free) registration. Please check with your state roads authority. The road rules for a scooter are the same as for a pedestrian.

    •  

      The more powerful scooters will climb a 1:4 slope with an 80kg payload – even more with certain models. Compact scooters will not climb even gentle slopes with more than 60kg payload. What really counts here is the size of the electronic controller rather than the motor.

      The same motor using different controllers can have vastly differing performance characteristics. In general, a mid size scooter with an average payload (say around 75kg) will be able to climb a 1:5 slope. To give you an idea, the public standard for such things as ramps over a railway line, or up to a public building is a 1:14 slope.

      This means that only when the steepest driveways have to be traversed, or the user is above 100kgs, does an extra powerful scooter need to be specified.
      Carrying Capacities are quoted for flat ground only. To give you an idea of what to expect when hills are involved, here’s a general guide to payloads at select gradients:

      Flat Ground 9°Gradient 12°Gradient 15°Gradient
      Quoted payload Less 10% Less 40% Less 60%
      Example:
      220 kg 200 kg 135 kg 90 kg

      WARNING: Small scooters. Irrespective of the manufacturer’s published carrying capacity, using small scooters in steeper areas will damage the motor and tyres, especially if the person is over 100 kg.

      Small scooters are designed for flat and gently sloping areas with less than 1:14 slopes for those under 80kg. If a small scooter is used with too much strain on the motor it may damage the motor and void the warranty.

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    • In general, as long as 2 years if looked after. It all depends on use and care. The scooter should be charged once a week if not being used.  Mobility scooter batteries cannot be overcharged as the charger cuts out automatically.

      It usually takes about 8 hours to recharge if the meter is low. Batteries are maintenance free: they can be tipped over, etc without spilling and they don’t need to be topped up with water. In general, the life of a deep cycle battery is determined by its quality and by how many cycles it has been through – usually in the vicinity of 200-300 cycles if discharged fully, but more cycles if it is only partially discharged.

      If the battery is discharged by only 20% and then recharged, it will last longer than one that is discharged by 60% and recharged – i.e. it will have more cycles. Batteries also last longer if they are stored in a charged state, not a discharged state.

      So it is best if your scooter is charged every night after use. Leaving a battery in a discharged state damages the battery. It is also better to leave the charger “ON” at all times if the scooter is not in use. Batteries reach their peak performance after about 20 cycles.

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    • All manufacturers recommend 12 monthly services. A basic service takes about 1-2 hours. Services can be done at the client’s home or at the workshop.

      Melbourne Mobility offers home servicing facilities using our mobile workshop. We also repair all makes of mobility scooter as long as the parts are still available, even when it is not one of our brands. Our technicians are trained in both electronics and mechanics.

      Scooters that are used heavily, like golf scooters or carrying heavier payloads or in steep hilly areas, should be given a major overhaul every 3 – 4 years.

      Regular servicing is the best way to protect your scooter and your warranty, and guards against inconvenient breakdown.

      WARNING: Servicing your scooter every 12 months helps prevent serious accidents and protects your warranty.  It can also save you large sums of money.

      CLICK HERE for a very sobering story on what might happen if you don’t get your scooter serviced.

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    • Punctures  occur. But if they do, they can be fixed by local garage, most road services (eg NRMA, RACQ, RACV, etc) or by a Melbourne Mobility service person. Some models come with solid foam filled tyres, thus eliminating the problem. However, the ride is a bit rougher. Tyres and tubes can be purchased from Melbourne Mobility.

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    • In general terms there is little difference between three or four wheel mobility scooters in terms of stability. Generally width and low centre of gravity are the most important factors for any scooter.

      Three wheel scooters are more manoeuvrable in a tight situation and have more leg room, but a four wheel scooter is marginally more stable in rougher terrain or where there are tight corners on a slope.

      If a person has had experience in riding a bicycle in their youth, a three wheeler will probably be more useful due to its versatility. However, if a person is not confident with driving or balance, then a four wheel scooter would be more suitable because of its better stability.

      Although there is a widespread belief that the 4 wheel scooters are ‘safer’ the fact is that, driven correctly, both 3 and 4 wheel scooters are perfectly safe and very unlikely to become unstable.

      Scooters are inherently safe and easy to drive – they have to be, as they must pass stringent safety requirements for the European market.

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    • Unfortunately there is more than one way to rate the power of a motor. And there is also the issue of the output of the electronics with which the scooter is fitted, and the number of brushes in the motor (a bit like the number of cylinders on a car). The bigger the amp rating of the electronics, the more current is sent to the motor. Two scooters with the same motors will perform differently with different electronics. So this makes competing claims difficult to assess. Additionally, a four pole motor will deliver more pulling power than a two pole motor. But in the end, the best way is to test drive a scooter to see if it does the job you want it to.

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    • Yes, Melbourne Mobility can help to arrange comprehensive insurance for your mobility scooter through Blue Badge Insurance Australia.

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    • This covers all parts and labour (including the electronics), but only if the scooter is delivered to the workshop. If a call-out is required to either repair the scooter or bring it back to the workshop, a call-out fee is charged after the first 30 days.

      Naturally this warranty does not cover misuse or normal wear and tear, and is limited if the customer has not had the product serviced by an authorised repairer.

      Some companies promise a three year warranty but they exclude the expensive bits: motors and electronics. So read the warranty carefully.

      Please consult the warranty documents  for more details. Melbourne Mobility warranty conforms with the Competition and Consumer Regulations 2010 and that of our supplier. See our standard warranty.

      Warranty may not cover the scooter if it has not been properly serviced, like the motor that has been burnt out through lack of proper maintenance.

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